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Where is my order?
Will I have to pay any Duty, VAT, and other fees?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, PayPal, supports.
Check your local customs authority website for the latest updates on Value Added Tax (VAT) rates, customs tariffs and other fees.
Heyosome LLC holds no responsibility for any such charges, duties or value added taxes that may be imposed by any relevant tax authority and any such duties or value added taxes may be charged to and payable by customers in addition to the price stated for the goods on this site.
What should I do if I entered an incorrect shipping address?
Orders are processed as quickly as possible and for this reason we cannot guarantee any changes to your order once it has been submitted.
If you accidentally entered an incorrect shipping address, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address.
We will do our best to change the shipping address before it ships. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package.
When will my order ship?
Following your purchase, we will send you a shipping confirmation email with your tracking number. It should take approximately 72 business hours for the tracking number to be available and activated.
If your package still cannot be found after 72 business hours of being shipped, please contact our Customer Support team with your full name and order number. We will get everything worked out right away.
Do you ship internationally?
Yes, we ship worldwide.
What are the standard shipping costs?
All prices are listed in USD.
Standard US shipping costs $5.00. All domestic orders over $50 qualify for free shipping!
Standard international shipping costs $10.00.
Did you receive my order?
Once your order has been successfully placed, you will receive an order confirmation email. We suggest checking your junk and spam folders! If you haven't received an email from us and are unsure if your order went through, submit a request.
Can I change my order?
Your order begins processing as soon as we receive your order, so we cannot modify orders.
How do I cancel my order?
If you’d like to cancel your order, please contact us. Since we work on processing your order as soon as we receive it, we cannot guarantee your order can be canceled.